Reference

selena88 Privacy Policy, Clearly Set Out

Our Privacy Policy explains how selena88 handles your account details, wallet records and device activity when you use the mobile browser or desktop lobby.

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CONTACT YOUR WAY

Get Privacy Help Beside Account Support

A clear contact path helps when you want to ask about a record, correct account data or understand a wallet reference. Our support route is designed around the same account and cashier path you already use, so you can describe the issue without sending your details through an unrelated service. Include your account identifier, the relevant date and the payment rail, such as QRIS or GoPay. We will use those details to locate the correct record while limiting the request to the policy question you raised.

Team online

Account data request

Ask us to confirm the account details we hold, explain their use or correct a phone number after you complete the required account checks. We may ask you to sign in first so private details are not released to another person.

Wallet record question

For a DANA, OVO, GoPay or QRIS entry, send the reference and status shown in your cashier history. We can then match the payment record to your account without asking you to resend an entire wallet statement.

Security concern

If a sign-in, verification step or device session looks unfamiliar, use the account support route and mention when you noticed it. We may pause the request while checking account ownership and recent security events.

DATA CONTROL POINTS

What Your Privacy Policy Covers

Privacy choices work best when you can connect them to an actual account step. We separate details needed for sign-in and wallet processing from technical records used to protect sessions and diagnose…

Account details

We may handle the name, phone number, sign-in details and verification results you provide during account access. These details help us match your request to the right account, including when you use the OVO Verify Steps page.

Payment records

A wallet or bank entry can show the selected method, reference, amount, timestamp and status. We use that record to reconcile DANA, OVO, GoPay, QRIS, bank transfer or virtual account activity with the account request.

Cookies and sessions

Cookies and similar session tools can keep sign-in steps working and help us recognise an active browser. You can manage browser cookie settings, although changing them may interrupt account access or remove saved session preferences.

Security signals

We may retain device type, browser details, sign-in time and failed access events to identify unusual activity. A mobile browser and a desktop browser can therefore create different session records for the same account.

Retention periods

We keep records only for as long as needed for the stated account, payment, security or dispute purpose, subject to legal duties. When a record is no longer needed, our handling follows the applicable deletion or restriction process.

Changes and requests

You can ask us to access, correct or clarify personal data through support. Include the account identifier and request type; we may verify ownership before changing a phone number or discussing a wallet-linked record.

Privacy Policy Answers For Your Account

These Privacy Policy questions address the account actions you are most likely to take on selena88. We explain the data connected with sign-in, mobile sessions, payment references, cookies and correction requests in plain terms. If your question involves eligibility or access in Indonesia, the answer depends on local law. For a record-specific matter, use the account support route with the smallest useful set of details.

It covers data connected with account creation, sign-in, support requests, wallet activity, cookies, device sessions and security checks. It also explains how we use payment references from DANA, OVO, GoPay, QRIS, bank transfer and virtual account requests.

Your phone number can help us identify your account and complete an access or verification step. If you ask us to change it, we may request an ownership check before discussing account records or linking a different number.

Yes. The Privacy Policy covers technical signals from the mobile browser, including device type, browser details, session time and failed sign-in events. These records help us protect the account and investigate an unfamiliar session without requiring a separate app.

We may store the payment method, reference, amount, timestamp and status needed to match a DANA or QRIS request with your account. We use the record for processing, reconciliation, support and security checks rather than for unrelated account messaging.

Yes. Contact support through the account path and state which data needs correction, such as a phone number or profile detail. Include your account identifier, but do not send extra wallet data. We may verify ownership before making the change.

Send an access request through account support with the email or phone detail linked to your account and a short description of the records you seek. We may confirm ownership first, then explain which records can be supplied under applicable law.

Retention depends on the purpose of each record, such as account access, payment reconciliation, security review or a dispute. We keep it for the period needed for that purpose and applicable legal duties, then follow the relevant deletion or restriction process.

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